Fintech · Wallet & remittance · Oman

Everyday money for Oman, rebuilt.

A Central Bank of Oman–licensed wallet and remittance app.
I led the full UX, UI and design-system revamp.

Lead Product Designer Full revamp Friendi Pay
Friendi Pay website
Friendi Pay app screen
Role

Lead Product Designer

Scope

App revamp + design system

Product

Wallet + remittance

Market

Oman · EN / AR

The product

A wallet built for how Oman moves money.

Send money home to India, Pakistan, Bangladesh and the Philippines. Pay locally by QR, settle bills, top up in seconds.

  • ✓International transfers to a bank, a wallet or cash pickup
  • ✓Local transfers, free and instant
  • ✓QR and bill payments from the phone
  • ✓Top-ups with a local debit card
Licensed by the Central Bank of Oman
Friendi Pay Oman welcome screen after the revamp
The challenge

Three problems the old app couldn’t hide.

01

A first impression that buried the value

Stock-photo collages hid the core promise: send home, pay local.

02

No design system

Ad-hoc screens and competing teals. It didn’t feel like a place to keep money.

03

A heavy sign-up

Sign-up to a funded account was long. People left before a first transfer.

The approach

System first, then every screen.

1

Audit & research

Mapped every screen and every drop-off.

2

Re-architect

Built around send, pay and top up.

3

Design system

Tokens, components, type, motion.

4

Redesign & ship

Every screen, onboarding to top-ups, with engineering.

The revamp

Before and after, screen by screen.

Same messages. A calmer, clearer system carrying them.

Send money globally
BeforeOld welcome screen
AfterNew welcome screen
Send within Oman
BeforeOld local-transfer slide
AfterNew local-transfer slide
Pay your bills
BeforeOld bill-payment slide
AfterNew bill-payment slide
The sign-up

Get started in under a minute.

Phone number, autofilled OTP, optional email, PIN, then KYC.

Enter your Oman mobile number
01
Phone number
Enter the one-time password
02
OTP, autofilled
Add an optional email
03
Email, optional
Set a PIN
04
PIN
Account created, continue to KYC
05
Account ready → KYC
The features

Everything a wallet should do.

🌍

International transfers

To a bank, a wallet or cash pickup in four countries.

⚡

Free local transfers

Instant, to anyone on Friendi Pay in Oman.

📷

Scan & pay

QR payments in stores, in seconds.

🧾

Bill payments

Utilities and mobile recharge from the phone.

💳

Easy top-ups

Add funds with a local Omani debit card.

👥

Beneficiaries

Save and favorite the people you pay most.

The impact

A money app that finally feels like one.

+0%
Onboarding completion rate
−0%
Steps to first transfer
0
Send-home corridors live
0
App Store rating, up from 3.6
“For a money app, trust is a visual decision before it’s a feature one.”
Design principle for the revamp
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